Faulty Product/Bad Service
As per Section 2(1) of Consumer Protection Act, 2019, Deficiency of Service means, “Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service and includes (a) any act of negligence or omission or commission by such person to the consumer and (b) deliberate withholding of relevant information by such person to the consumer.”
One of the prominent features of the Act is the product liability concept, which is introduced only recently when the Indian Ministry of Consumer Affairs, Food and Public Distribution created the new Consumer Protection Act, 2019 by replacing almost the whole Consumer Protection Act, 1986.
When you find that a service by a company is not upto the mark as claimed by them, you can file a complaint under Consumer Protection Act, 2019. The criterion for filing a complaint is that the matter must fall in the definition of service as quoted in the law and the deficiency must be as per stated in the Consumer Protection Act.
Benefits to choose service
Online Legal Center offers legal assistance to file a complaint in case of faulty or defective product or deficiency of service under the Consumer Protection Act, 2019. Simply contact one of the lawyers at the Center and do as per their legal guidance.
Frequently Asked Questions (FAQs)
With the help of a lawyer you can draft a legal notice and sent it to the company or product manufacturer; this is the first step. Wait until they respond. If they do not, you can do the further legal proceedings, as guided by your lawyer.
Class Action suits are when a group of people experiencing the same problem come together and file a suit against the same manufacturer or company. For example, if multiple people fall ill after consuming a packaged fruit juice, they can hire a lawyer and lodge a complaint.
Yes. Legal platforms like Online Legal Center can help you file a complaint. Also, certain product websites have a section of consumer feedback or complaint. You can also write there; but it is good to take legal advice for increasing your chances of getting a response from the company against which you are filing a complaint.