Online Fraud
Online fraud cases are common these days. Most of the frauds are done to extort money or to harm the reputation of a person. This is a cyber crime and can also come under the consumer protection act, especially if you are shopping online and a company gives you a defective product.
The Government of India has provided Indian citizens a portal to lodge complaint for online frauds. The portal is National Cyber Crime Reporting Portal. It comes under the Ministry of Home Affairs and is operated by the Indian Cyber Crime Coordination Center.
Benefits to choose service
If you are a victim of online fraud either ecommerce fraud, or some cyber crime, you can contact lawyers at the Online Legal Center. They will help you take the necessary legal steps to help you get justice and safeguard your rights.
Frequently Asked Questions (FAQs)
Some of the commonest complaints that lawyers and grievances portal deal with include the company not giving refund, the company providing defective product or another product that was not ordered, the company misleading during promotions, the company delivering the product very late, the details of the product are different from what was ordered, etc.
Consumer Protection Act and Information Technology Amendment Act generally govern ecommerce. In addition, there are policies by regulatory bodies such as Indian Medical Association (IMA), Reserve Bank of India (RBI), and so on. For instance, IMA policies will apply when medicines are sold online and there is a fraud related to medicines.
The Information Technology Act mandates every ecommerce site to have a grievance officer, the details of which should be mentioned on the website. You can file a complaint with the officer. Or you can write a letter and send it to the company location. If you get no response or if the matter is not solved, then you can forward your complaint to the consumer forum. It is a good idea to hire a lawyer and seek proper legal guidance to settle your case quicker and in a better manner.